Returns & Refund Policy

Returns & Refund Policy

Your satisfaction is our priority. If your SnugBub doesn't meet your expectations, we'll make it right.

30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee on all purchases. If you're not completely satisfied with your SnugBub, you can return it within 30 days of delivery for a complete refund — no questions asked.

How to Start a Return

To initiate a return, simply email us at support@snugbubco.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours.

Return Conditions

To be eligible for a return, the item must be in its original condition — unused or gently used, with all tags and packaging intact. We understand that you need to try the bag to know if it's right for you, so light use is perfectly fine.

Refund Process

Once we receive your return, we'll inspect it and process your refund within 3–5 business days. The refund will be issued to your original payment method. Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your bank.

Exchanges

We're happy to exchange your SnugBub if you'd prefer. Just let us know when you contact us and we'll arrange it.

Damaged or Defective Items

If your SnugBub arrives damaged or defective, please contact us immediately at support@snugbubco.com with photos of the issue. We'll send a replacement right away at no additional cost.

Warranty

Every SnugBub comes with a 1-year warranty against manufacturing defects. If something goes wrong within the warranty period, we'll repair or replace it free of charge.